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Frequently Asked Questions
Below are the answers to frequently asked questions from customers.
Our jewelry
Can FLIBUSTIER rings be adjusted after purchase?
It depends on the models, do not hesitate to contact us to find out if your ring can be adjusted.
Do you offer a size guide?
Yes, you can find our size guide here
Do you offer an engraving service?
Yes, for certain pieces of jewelry, especially rings, we can add engravings. Please do not hesitate to contact our custom service for any engraving requests at
custom@flibustierparis.com.
How are our jewels delivered?
Orders come in plain packaging with the jewelry packaged in Flibustier logo-typed boxes or logo-typed black leatherette pouches. A silver microfiber cloth is also supplied with all our jewellery. If you select the "gift wrap" option a silver logo-typed black paper bag will also be delivered to you with your order. Orders will be delivered in letterbox compatible packaging, this may vary depending on order size and carrier.
Interview
How should I store my FLIBUSTIER jewelry?
We advise you to buy a protective jewelry box or an anti-tarnish bag to protect your jewelry from light and heat. Polyethylene bags can also protect your jewelry from tarnishing. Be careful, never use polyvinyl bags as they contain sulfur compounds that accelerate silver tarnishing. Do not leave your jewelry in your bathroom.
My item is tarnished. What should I do ?
925 sterling silver jewelry naturally oxidizes over time. This phenomenon can be accentuated depending on the skin type and particularly its acidity. The blackening of a silver piece of jewelry can also be caused by contact with an abrasive product, cosmetic products, or frequent exposure to dust. This phenomenon can also occur if the jewelry is often in contact with acidic sweat, due to the consumption of acidic foods and alcoholic beverages, as well as the taking of antipyretic medication. Tarnishing is therefore not a manufacturing defect.
Silver jewelry can also blacken when it comes into contact with synthetic fabrics, which cause electrochemical reactions. Other products can also blacken silver jewelry, such as those used for dry cleaning, those used to treat leather, and finally the glues used in leather goods.
Regular cleaning with a chamois cloth is recommended.
FLIBUSTIER PARIS graciously offers you a tailor-made maintenance service for your FLIBUSTIER jewelry in its Parisian boutique.
Can my FLIBUSTIER PARIS jewel be repaired?
As a manufacturer, we have a repair workshop in France, in the Paris region. If your FLIBUSTIER jewel has a manufacturing defect during the warranty period, we will repair or replace your jewel with an identical jewel against return of the defective jewel. If your jewel is no longer available, you will be refunded its purchase price against return of the defective jewel. If it is not a manufacturing defect but damage resulting from an accident or improper use of Flibustier jewelry, you can contact us to have your jewelry repaired or order one of our repair services. Repair costs will be your responsibility.
My jewel is broken and I don't have the receipt. What should I do ?
The guarantee is valid for 1 year and covers ONLY manufacturing defects and technical defects. Breakage or damage resulting from an accident or improper use of FLIBUSTIER PARIS jewelry are not covered by the guarantee. The invoice serves as a guarantee and is essential to obtain a replacement, repair of your jewelry, or a refund.
Payment in installments
Easy and free split payment
You have the option to pay in installments thanks to our partners Alma and Paypal. Choose one of these payment methods to benefit from free split payment in 2, 3 or 4 installments.
Delivery
My order received is incorrect, defective or incomplete. What should I do ?
We're sorry to hear that. Please see our return policy for information on our free return service.
What should I do if my FLIBUSTIER PARIS jewel is lost or stolen?
The warranty does not entitle you to any replacement or refund in the event of theft or loss of an item. We advise you to take out insurance for all your valuable jewellery. General wear, tarnishing or misuse is not covered under warranty. This does not affect your statutory rights in any way.